60 years of industrial supply experience.
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Privacy Policy

This Privacy Policy governs how Karl W. Richter Ltd. (KWR) collects, manages, utilizes and discloses information from user(s) of the kwr.ca website. This privacy policy applies to the website and all products and services offered by KWR.

 

Personal Identification Information

We may collect a users information in several ways, including, but not limited to:

  • Users visiting our website
  • Register on our website
  • Place an order on the website
  • Fill out a forms
  • Respond to a surveys
  • Subscribe to marketing lists, newsletters and/or other interactive lists

 

Users may visit our website anonymously, but as typical and appropriate for certain activities, Users may be asked for name, email address, mailing address, phone number, company name, personal title and/or credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain website related activities.

 

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about User's means of connection to our website, such as the operating system and the Internet service providers utilized and other similar information.

 

Google AdWords and Lead Forensics

Our website may use Google AdWords or Lead Forensics for remarketing service to advertise on third party websites (including Google) to previous visitors to our site. KWR may advertise to visitors who have started, but not completed a form on our site. For example an shopping cart or product or service search. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Or it could be result in KWR directly contacting a User or their company for follow=-up on a completed or in completed inquiry on our website. Third-party service, including Google and Lead Forensics will use cookies to serve ads based on a Users visit to the KWR website. All data collected will be used in accordance with all other areas outlined in this privacy policy, Google's privacy policy and Lead Forensics privacy policy.

 

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

 

Web Browser Cookies

Our website may use "cookies" to enhance and improve the experience of Users. A User's internet browser places cookies on their hard drive for record-keeping purposes and sometimes to track information. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the website may not function as expected or desired.

 

How We Use Collected Information

KWR collects and uses User's personal information for the following purposes:

  • To improve our customer service response
  • To personalize Users experience
  • We may use information in an agglomerate fashion
    •  to better understand how Users from a metrics perspective use the services and resources of our website.
  • To improve our website
    • We will constantly improve our website experience and the tools within based on the information and feedback we receive from our Users.
  • To process transactions
    • We will use some or all the information provided when placing an order to provide service to that order. We do not share this information with any outside parties unless it is required exclusively to provide service for that order.
  • To administer content, promotions, surveys or other interactive website feature
    • For mailing Users, where they have agreed, information about topics we think will be of interest to them. Such as, but not limited to New Products, special offers, sale flyers, technical bulletins, service bulletins and event notices.
  • Sending of Email
    • User email addresses are retained and are required for order processing. Emails will be sent to provide order confirmations and communication for inquiries such as request for quotations.
    • Emails may also be used to respond to inquiries, and/or other requests or questions about our services or products and/or to receive emails that may include company news, updates, related product or service information, etc.
  • All Users may choose to unsubscribe from receiving future emails. We include a link for unsubscribing at the bottom of each email or User may contact us via on our website or by email to webmaster@kwr.ca

 

 

 

How We Insulate Your Information

Our data collection methods are used for storage and processing practices and security measures are current and appropriate to protect against unauthorized access, alteration, disclosure or destruction of our Users personal information, username, password, transaction information and data. Private data exchange between the website and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Credit card information is not stored or retained by KWR. Please refer to PayPal’s privacy policy for management of credit information.

 

Sharing Your Personal Information

We do not sell, rent or trade any User's personal identification to other parties. We may share non specific generalized and aggregated demographic information with our business partners, trusted affiliates and advertisers for the purposes outlined within this policy, but we will not disclose any detailed personal identification. We may use third party service providers to help us collect and compile our business and website activities on our behalf. We may also use third party service providers to distribute newsletters or surveys. For these purposes we may share required contact information, such as email addresses with these third parties.

 

Third Party Websites

Users may find advertising or other content on our website that link to the sites and services of other parties. For any links included by your web browser or third party such as Google, where KWR is not controlling the content or links, KWR is not responsible for the practices employed. In addition, content of these sites, services and links, may change when you log into our website. In cases of this nature, the privacy policy of the party embedding the related content and links will apply. In some cases our website may offer links to partners and other websites. In those cases, content is subject to that website(s) terms and policies.

 

Changes to This Privacy Policy

KWR has the discretion to update the content of its privacy policy at any time. Should any changes in the policy be made, it will be updated on the website and we will not email notice of amendment to any Users.

 

Your Acceptance of These Terms

By using our website, you acknowledge and accept this policy and related terms of service. By using our website it is deemed you willingly acceptance current policy as posted at the time of use.

 

Contacting KWR

If you have any questions about this Privacy Policy, our practices, or your interactive features of the KWR website, please contact us at webmaster@kwr.ca